How can I track my order?
Upon dispatch of your order, you will receive an email containing tracking details. Click the tracking link to follow the status of your order. You will need to provide either the Order ID or the Email Address used to place the order.
How long will it take me to receive my order?
We will aim to have your order picked and packed within 24 hours. You will receive an email confirmation once it ships. Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays.
Can I have my order delivered to a different address from my billing address?
Yes. To have your items delivered to a different address, simply enter in the details on our delivery information page during the check out process..
How do I send different items to different people at different addresses?
You will need to create a different order for each of the different addresses.
If you have not received your order within the estimated delivery time, or have any other questions about your order, please contact customer service.
Shipping & Delivery
What are the shipping terms?
As part of our shipping terms, we charge a flat shipping fee (that is 15 USD) to ship the goods to European and American countries. But notice that to other countries and areas, we won't arrange and deliver the goods. Your items will be carefully wrapped by our packaging team so as to make sure it arrives in a good condition.
Occasionally we have a sale or promotion that allows you to forego the price of shipping. Sign up to our newsletter so you get the latest updates about new items and such promotions.
We use global EMS packages to send you your ordered bags. We provide you with a tracking code so you’ re able to check the progress of your order. Please note that updates on the global tracking are out of our control and in our experience may be delayed by a couple days as their systems update.
If you have not received your goods within the estimated delivery time, or have any other questions about your order, please contact customer service.